Referral Program Terms

1. Program Overview

The Zamala Event Pro Referral Program allows active Event Pro accounts to earn platform credits by inviting other event service professionals to join Zamala. Both the referring Event Pro and the successfully referred Event Pro receive credits upon the referred Event Pro completing their profile.

Zamala reserves the right to modify, suspend, or discontinue the Program at any time, subject to the notice provisions in Section 8.

Event Hosts. Event Hosts can also invite Event Pros to Zamala. Host referrals earn Community Curator badge recognition on the host’s profile (awarded after 3 Event Pros they introduced complete their profiles) rather than account credits. The eligibility and prohibited-conduct rules below apply equally to Host referrals; the credit provisions apply only to Event Pro referrals.

2. Eligibility

To participate as a referring Event Pro, you must:

• Have an active Zamala Event Pro account in good standing (not suspended, restricted, or under active review).
• Be at least 18 years of age.
• Be legally capable of entering into a binding agreement in your jurisdiction.

The Program is not available to Zamala employees, contractors, directors, or their immediate family members.

3. How to Refer

• Each eligible Event Pro is assigned a unique referral link, accessible from their dashboard and from the Referral page.
• A referral is attributed when a new user creates a Event Pro account using your referral link at the time of signup. Retroactive application of referral links (i.e., after an account has already been created) is not permitted.
• If a new Event Pro uses more than one referral link, credit is attributed to the first valid referral link used at the point of account creation. No double attribution will occur.
• Sharing your referral link via email, social media, direct message, or your own website is encouraged. You are responsible for ensuring your promotion complies with all applicable laws, including Canada’s Anti-Spam Legislation (CASL). Do not send unsolicited bulk messages.

4. Credit Rewards

• The referred Event Pro earns 20 credits when they verify their email and reach 90% profile completion (see Section 5).
• The referring Event Pro earns 20 credits for the same successful referral, provided their own profile is also at least 90% complete. If the referrer is below 90% at that time, their credits are held and released automatically once they reach 90%.
• Invitations are unlimited, but credits are earned on up to 10 successful referrals per calendar year per referring Event Pro. Beyond that, the referred Event Pro is still rewarded, but the referrer earns recognition rather than additional credits for the remainder of the year.
• To protect against fraud, we may limit the number of referral sign-ups attributed to a single account per day. Hitting this limit never prevents someone from creating their account — it only pauses referral attribution.
• Credits may be reversed if a referred account is later removed for fraud or abuse (see Sections 6 and 7).
• Credits earned through the Program are governed by the general Credits and Lead Unlock terms in our Terms & Conditions (Section 5).

5. What Counts as a Completed Profile (90%)

A referred Event Pro’s profile is considered “ completed” for the purposes of this Program when it reaches 90% completion, as shown by the profile progress bar on their dashboard. Completion is measured across the profile sections an Event Pro fills out, which typically include:

• Business information — business name, category, description, logo, and location.
• Services & pricing — services offered and starting pricing.
• Gallery — photos and videos of your work.
• Availability — the days you’re available.
• Extras — FAQs, team members, and inclusion & accessibility details that round out your profile.

The exact sections and their weighting may evolve as the profile form changes; your live progress bar is always the definitive measure.

Credits are awarded at the moment the 90% threshold is first crossed. They are not awarded retroactively if a profile drops below 90% and is later restored.

Zamala may update the definition of “completed profile” or the completion checkpoints with at least 14 days’ notice via in-app notification or email.

6. Prohibited Conduct

The following are strictly prohibited:

• Self-referral: creating duplicate, fake, or secondary accounts to refer yourself or to generate fraudulent credit rewards.
• Fake accounts: referring individuals who have no genuine intention of using Zamala as a Event Pro.
• Incentivized referrals outside the Platform: offering cash, gifts, discounts, or any other benefit to referred Event Pros outside of the credits provided by Zamala through the Program.
• Spam and misleading claims: sending unsolicited bulk messages, making false or exaggerated claims about Zamala or the Program when promoting your referral link.
• Circumventing the system: any other activity designed to manipulate or abuse the Program in a manner not intended by Zamala.

Violations may result in immediate credit reversal, account suspension or termination, and, where applicable, legal action to recover damages. Where a referred account is removed for fraud or abuse, Zamala may reverse the associated referral credits on both sides within a reasonable period after crediting (typically up to 60 days).

7. Credit Terms

• Credits earned through the Program are non-monetary, non-transferable between accounts, and have no cash value.
• Referral credits are promotional credits and expire 6 months from the date they are granted. Purchased credits are valid for 12 months. Credits are spent oldest-first, and we send reminders before they expire.
• Zamala reserves the right to reverse or withhold credits if a referral is determined to be fraudulent, in violation of these Referral Terms, or otherwise ineligible.
• Upon account closure or termination, unused credits are forfeited and have no cash or redemption value.

8. Program Changes & Termination

• Zamala may change reward amounts, eligibility requirements, completion criteria, or any other aspect of the Program with at least 14 days’ notice via email or in-app notification.
• Zamala may terminate the Program entirely with at least 30 days’ notice. Credits already earned and held in your account at the time of termination will be preserved for use in lead unlocks while your account remains active.
• Your continued participation after the effective date of any change constitutes acceptance of the updated Referral Terms.

9. Governing Law

These Referral Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, consistent with the governing law provisions of our Terms & Conditions.

10. Contact

Questions about the Referral Program or these terms? contact@zamala.ai